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REFUND POLICY

REFUND POLICY
Last updated: May 23, 2020
Thank you for shopping at SaraviaGems.com!
At SaraviaGems, we value a personal approach to every customer. So if you are not 100% pleased with your purchase, simply contact us at SaraviaGems@gmail.com. We will do our best to ensure your satisfaction with your shopping experience.
 
CANCELLATION RIGHTS 
In most cases you are entitled to cancel your order within 24 hours without giving any reason
for doing so. This 24-hour time frame ensures that your order is in the early stages of production and can be cancelled easily.
In order to exercise your right of cancellation, you must inform us of your decision by sending an email to SaraviaGems@gmail.com. We will process your refund within 3 days after confirming your cancellation.
 
RETURNS AND REFUNDS
We strive to provide all our customers with an experience that makes you feel confident in your purchase. We hope you will be 100% satisfied with your jewelry piece. However, if for any reason, you decide to cancel, exchange or return your order, please contact us: by sending an email to SaraviaGems@gmail.com.
We offer simple and FREE (U.S. orders) returns on most orders. We accept returns within 14 days from the delivery date. Hassle-free return instructions will be provided. Please note, SaraviaGems cannot be held responsible for goods damaged or lost in return shipment.
We will process your refund within 5 days of receiving the returned goods.
 
CONTACT US 
To ensure complete satisfaction with your shopping experience please contact us with any questions or concerns by sending an email to SaraviaGems@gmail.com.